Cookie Clarification Text

As Hotel Aqua Marmaris - Sembol Turizm ve Otelcilik A.Ş. we use certain technologies such as cookies, pixels, GIFs (‘’cookies’’) to improve your experience during your use or visit of our https://www.hotelaqua.com/en, applications or all of our online or offline channels (all channels collectively referred to as “Platforms”) that we offer to you in the digital environment. The use and protection of cookies are governed by the terms outlined in this “Cookie Clarification Text”. By visiting this website and using the services provided through it, you consent to the terms set out in this “Cookie Clarification Text”. This Cookie Policy has been designed to inform website users about cookies, the types of cookies use and how to manage their cookie preferences effectively. 

If you do not consent to the use of cookies, we kindly ask you to refrain from continuing to use the website or to adjust your cookie preferences as outlined in this Cookie Clarification Text.

Please note that certain features of the website may not function properly if cookies are disabled.

We reserve the right to amend the provisions of this Cookie Clarification Text at any time. Any changes made to the updated Cookie Clarification Text will come into effect once published on the website, application, or any other public platform. You can find the latest update date at the end of this text.

What are Cookies? 

Cookies are text files, installed by your web browser when you visit the website, in your computer or mobile phone. In these files, your IP address, session information, the pages you access etc. are stored. Your website preferences can be remembered, your session can be kept open or content for your interest can be shown thanks to the cookies. For detailed information on cookies, you can visit www.aboutcookies.org and www.allaboutcookies.org.

Essential Cookies: These are technical cookies that ensure the proper functioning of the website and enable you to use its features. They fall under the category of session cookies. Blocking these cookies may result in the inability to use certain website features. Your consent is not required for the use of essential cookies.

Analytical Cookies: Analytical cookies are used to enhance your website experience. They help us understand how you interact with the website (e.g., which pages you visit, how long you stay on each page, etc.), allowing us to improve our content or adjust the website design accordingly.

Functionality Cookies: These cookies enable the website to remember your preferences, such as language selection or region settings, when you revisit.

Targeting/Advertising Cookies: The website uses various first-party and third-party cookies for targeting and advertising purposes. You can block these cookies by adjusting your browser settings or modifying your cookie preferences as outlined in this Policy.

When you visit our website, we present the following information regarding the cookies currently in use or that may be used in the future.

Cookies

You can customize or completely block cookies by changing the settings of the browser you are using. Detailed information on the steps to follow for different browsers can be found in the links below:

You can check out the help or support page of the relevant browser to manage the cookies preferences on other browsers.

How to Delete Cookies? 

Most web browsers are configured to automatically accept and use cookies upon installation. However, you can block cookies or receive alerts when cookies are sent to your device by adjusting your browser’s settings or using the help menu. For detailed instructions on managing cookies and modifying your browser settings, refer to your browser’s help section or settings menu.

Data of customer, potential customer and business and solution partners

Collection and Processing of Data for Contractual Relationships

If a contractual relationship is established with our customers or potential customers, personal data collected through cookies may be used without explicit consent, but solely for the purpose of fulfilling the contract. This data is utilised to ensure the proper execution of the agreement and to meet service requirements. When necessary, we may update this information by contacting the customer. Meanwhile, data voluntarily provided by website visitors (potential customers) is processed to enhance their experience and deliver a more seamless, high-quality service. If this data does not lead to a contractual relationship upon request, it is permanently deleted.

Data of Business and Solution Partners 

Hotel Aqua Marmaris is committed to adhering to legal regulations when sharing data with business partners and service providers. Ets Ersoy Turistik Servisleri A.Ş. acts solely as a Data Processor and cannot be held liable for any transactions or damages arising from the responsibilities of the Data Controller, (https://www.etstur.com/Gizlilik-Politikasi) under Law No. 6698. Additionally, Ets Ersoy Turistik Servisleri A.Ş. does not assume the role of Data Controller for any personal data transferred by Hotel Aqua Marmaris or collected on its behalf.adına elde edilecek kişisel veriler bakımından Veri Sorumlusu sıfatını taşımamaktadır.

Data processing for advertisement purposes

In accordance with the Law on the Regulation of E-Commerce and the Regulation on Commercial Communication and Commercial Electronic Messages, promotional electronic messages may only be sent to individuals who have provided explicit prior consent. The recipient’s clear and unambiguous approval is a prerequisite for sending such communications. Hotel Aqua Marmaris fully complies with the legal requirements regarding the details of obtaining and managing consent. To facilitate the delivery of electronic messages, personal data is shared with service providers and İleti Yönetim Sistemi A.Ş., as mandated by the Regulation on Commercial Electronic Messages.

Company Data Processing

Personal data may be processed in line with the services provided by the company and its legitimate purposes. However, under no circumstances can this data be used for unlawful activities.

Statistical data derived from the collected personal information (such as browser type, geographic location, age, gender, etc.) may be used—only with your consent to receive commercial electronic messages—for periodic promotional campaigns, e-newsletter distribution and the development of customised promotions based on customer profiles. It may also be utilised to categorise customers to prevent the delivery of unsolicited emails. Hotel Aqua Marmaris and its data processors strictly do not share, use for commercial purposes outside their operations, or sell the information collected from membership forms to third parties without the explicit knowledge or instruction of the relevant member.

Other companies operating under Hotel Aqua Marmaris may analyse and interpret visitor behaviour and preferences based on website usage, in addition to the personal information requested in email addresses and membership forms. These statistical data, which do not contain personal information, are used to provide guests with a more personalised and efficient reservation experience.

Customer information may only be disclosed to official authorities if it is formally requested in accordance with legal procedures and in cases where disclosure is mandatory under applicable legal provisions.

All information entered into the system by the customer is accessible only to the customer and can only be modified upon the customer’s request, provided it complies with legal regulations. It is not possible for any third party to access or alter this information.

To ensure the highest level of security for guests making purchases on our website, credit card details requested on the payment page are processed through 3D Secure. This ensures that all payment transactions take place exclusively between the bank and your device via the https://www.hotelaqua.com/en interface. However, despite these measures, absolute security cannot be guaranteed.

Due to the nature of the internet, data may still circulate online, even with adequate security precautions in place and unauthorised individuals may intercept and misuse this information. Hotel Aqua Marmaris and/or data processors acting on behalf of Hotel Aqua Marmaris cannot be held responsible for any such unauthorised use or any resulting damages.

Collected information is stored in a secure environment that is not publicly accessible.

Links to Third-Party Websites

Hotel Aqua Marmaris and its data processors acting on its behalf do not provide any guarantees regarding the privacy policies of third-party websites accessed through links on our website. Therefore, before sharing any personally identifiable information, we strongly recommend that you review the privacy policies of the websites you visit. To learn more about Hotel Name’s Privacy and Personal Data Protection Policy, please visit https://www.hotelaqua.com/en/personal-data-protection-and-privacy-policy

Contact

If you have any questions regarding this Cookie Clarification Text or if you wish to submit a request under Article 11 of the Personal Data Protection Law, which regulates the rights of data owners, you may contact us using the details provided below, in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller.

DATA CONTROLLER: Sembol Turizm ve Otelcilik A.Ş. 

Address: İçmeler Mahallesi Cumhuriyet Caddesi Sahil Sokak No:25 Marmaris / Muğla Turkey

info@hotelaqua.com

Telephone: +902524553633

updated on 27.09.2024